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ITIL Service Operation

ITIL Service Operation

Gerekli Ön Bilgi


This comprehensive official ITIL lifecycle certification course will provide you with critical knowledge and practical guidance on the service delivery and support phase within ITIL’s service lifecycle model, viewed as the “factory” of IT.

Service Operation staff should have in place processes and support tools that provide an end-to-end view of Service Operation and delivery, rather than separate components such as hardware, software applications and networks.  This overall view facilitates the detection of any threats or failures to service quality, and must be extended to encompass external aspects of service provision, including, where necessary, shared or interfacing processes and tools.


Kimler Katılmalı?


CIOs, Architects, IT Consultants, IT Managers, IT Audit, IT Planners

IT Professionals working in Service Operation roles

Individuals requiring a detailed understanding of ITIL Service Operation

Individuals seeking the ITIL Expert Certification in IT Service Management

Individuals seeking progress to the ITIL Master in IT Service Management

All IT Professionals wishing to progress through the V3 qualification scheme


Eğitim Sonu Kazanımlarınız?


Understand the importance of Service Management as a practice concept

Understand Service Operation principles, policies, procedures, purpose and objective

How Service Operation interacts with all core Service Lifecycle processes

Understand the new ITIL Service Operation processes and roles

Understand the new ITIL Service Operation functions

How to measure ITIL Service Operation processes and functions

Understand technology considerations surrounding ITIL Service Operation

Identify the challenges, success factors and risks with ITIL Service Operation


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