Gerekli Ön Bilgi
This comprehensive official ITIL lifecycle certification course will provide you with critical knowledge and practical guidance on the service delivery and support phase within ITILs service lifecycle model, viewed as the factory of IT.
Service Operation staff should have in place processes and support tools that provide an end-to-end view of Service Operation and delivery, rather than separate components such as hardware, software applications and networks. This overall view facilitates the detection of any threats or failures to service quality, and must be extended to encompass external aspects of service provision, including, where necessary, shared or interfacing processes and tools.
CIOs, Architects, IT Consultants, IT Managers, IT Audit, IT Planners
IT Professionals working in Service Operation roles
Individuals requiring a detailed understanding of ITIL Service Operation
Individuals seeking the ITIL Expert Certification in IT Service Management
Individuals seeking progress to the ITIL Master in IT Service Management
All IT Professionals wishing to progress through the V3 qualification scheme
Eğitim Sonu Kazanımlarınız?
Understand the importance of Service Management as a practice concept
Understand Service Operation principles, policies, procedures, purpose and objective
How Service Operation interacts with all core Service Lifecycle processes
Understand the new ITIL Service Operation processes and roles
Understand the new ITIL Service Operation functions
How to measure ITIL Service Operation processes and functions
Understand technology considerations surrounding ITIL Service Operation
Identify the challenges, success factors and risks with ITIL Service Operation